Maytag Follow Up

So I received an email response from my complaint to Maytag. Here is what they have to say:

"Dear Mr. Kirby:

Thank you for visiting the Maytag website. We appreciate hearing from you.

We are sorry to learn of the problem that you have experienced in finding the information that you require.

There was no record in our system that you had called, just what we call the customer account file that contains your phone number, address and the model and serial numbers that you have supplied us with. This makes me wonder if you ever actually spoke to someone in Maytag customer service or whether you were transferred to some other line. You did mention that you started out with a representative for Home Depot. It is usual for our representatives to make notations in the file when we speak to a consumer. In fact a copy of this e-mail and the e-mail that you sent to us will now be a permanent part of your file so that any representative that needs to know what I have said to you or what you requested can go into your file and look that information up.

I apologize that your experience was less that satisfactory. From the information contained in your e-mail I was not able to tell if the kit you were asking for was missing from the refrigerator when you bought it or if it was a bonus pack being offered by Home Depot or if you wanted to purchase the kit. That may have been part of the problem on the phone today. In any case I apologize that you have had a less than pleasant experience and if there is anything further that we can do please do not hesitate to call or write.

Thank you for allowing us to assist you today.

You are a valued customer and we apologize for any inconvenience this concern may have caused.

We invite you to contact Maytag again either by calling (800) 688-9900 between 8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.

Sincerely,

Susan M.
Maytag Customer Loyalty Team
Maytag Customer eXperience Center
http://www.Maytag.com"

So apparently no one knows what part I am talking about and apparently I wasn't clear enough in my email for them to understand what I wanted. I am not sure how much more clear I could be. So I emailed them back trying to be as clear as possible. Here is my response to their response, confused yet?

"I did speak to someone at Maytag. The person i spoke to at Home Depot gave me this number: 1-800-688-9900 . That is the number I called 2 days ago and yesterday. The customer account file was filled out by the second lady I spoke to yesterday, the lady who said she was in New Sales.

The kit I am missing, which is called the "Consumer Care Kit" on your Maytag.com web site or "Customer Care Kit" on the Home Depot website, consists of; a Butter Dish, Egg Bin, Bin Liners, Over-the-Sink Cuttingboard and Refridgerator/Freezer Deoderizer. This kit was according to both your website( maytag.com) and Home Depot's website(homedepot.com) was supposed to come with the Refridgerator. But I did not receive one.

If you want to see where I am talking abotu on your web site go to http://www.maytag.com/catalog/product.jsp?src=Refrigerators&cat=14&prod=1522
then click on "Features" on the right hand side. Then under additional features you will see "Complimentary Consumer Care Kit"

On the home depot site you can go to http://www.homedepot.com/webapp/wcs/stores/servlet/ProductDisplay?jspStoreDir=hdus&catalogId=10053&marketID=401&productId=100597132&onlineStore=true&locStoreNum=8125&keyword=msd2669key&langId=-1&searchRedirect=msd2669key&storeId=10051&endecaDataBean=com.homedepot.sa.el.wc.catalog.beans.EndecaDataBean%4044a86482&ddkey=Search

The 5th bullet point under description the "Complimentary Customer Care Kit" is listed.

The last person I spoke with yesterday was Robert and he said that I needed to call Home Depot again, so I did. I spoke with a Maria in Internet Appliance Orders, she was supposed to call Maytag then call me back. I have yet to hear from her, so either she is still on the phone with Maytag, or no one really cares.

Very Disappointed Customer,
--sean."

Oh, and for those keeping track I still haven't heard back from Maria at The Home Depot. Maybe today will be my lucky day...nah!